Complaints

If something has gone wrong, we want to hear about it and put it right.

How to complain

Email hello@propertyvaluationsaustralia.com.au or call 0433 475 518, and include your reference if you have one. Tell us what happened and what you would like us to do.

What we do

1. We acknowledge your complaint within two business days.
2. Someone not involved in your valuation reviews it, including the file and the valuer’s reasoning where relevant.
3. We aim to give you a written response within 20 business days, and tell you if it will take longer.

If you are not satisfied

You can contact the consumer protection agency in your state or territory. Privacy complaints can go to the Office of the Australian Information Commissioner. If your complaint concerns the conduct of a valuer who holds a state registration or licence, you can also raise it with the body that issued it.

A complaint about a valuation does not, on its own, change the value. Where you believe the valuer has missed evidence or made an error, tell us what it is and we will have it considered.